Designs for the Living sells products that are produced specifically after an order is placed. Personalized products are created from the design, photos, text, emoji and options approved by the buyer before checkout.
Because products are made only after they are ordered, we generally do not accept returns or exchanges for change of mind, buyer preference, or an option selected incorrectly by the buyer.
Personalized/custom items are final sale once production begins. Refunds are not available simply because a customer later changes their mind about an approved personalization.
For personalized products, the preview approved during checkout is the version intended for production. Please review spelling, photographs, placement, selected mug options and other personalization carefully before approving the design.
If the product received materially differs from the approved design because of a manufacturing error, contact us under the damaged/defective item policy below.
We make room for cancellation while an order can still be stopped before production. If you want to cancel, contact us immediately.
If the production partner still shows the order as cancellable or on hold, we can cancel it and refund the cancelled order. Once an order has entered production, cancellation is not guaranteed and may no longer be possible.
If your item arrives broken, damaged, misprinted or with another manufacturing defect, contact us within 30 calendar days of delivery.
Please include your order information and clear photographs showing the problem. For a qualifying manufacturing or delivery-damage issue, we will work to provide an appropriate remedy, such as a reprint/replacement or refund. A return of the damaged product is generally not required unless we specifically ask for one.
Please verify the shipping address, mug size/color and personalization before checkout. We cannot promise a refund or free replacement when an order is produced correctly from information or options supplied by the buyer.
If you notice an address or order mistake immediately, contact us as soon as possible; changes may still be possible before production starts.
If tracking indicates a shipment is lost or delivery has materially exceeded the expected window, contact us so we can investigate with the production/shipping provider and determine the available remedy.
Carrier delays and estimated delivery dates are not guarantees, but we will help review a shipment that appears genuinely lost or stuck.
Payment, privacy and website-use terms are also governed by the other policies shown on this site. Shipping estimates are described separately on our Shipping & Delivery page.